Leadway Assurance Company Limited is poised to implement artificial intelligence (AI), data-driven and research-driven initiatives to power its operations in 2023 as it plans to continue its dominance in the Nigerian insurance industry.
The company’s managing director/CEO, Mr. Tunde Hassan-Odukale, who recently revealed this in his strategic New Year welcome message to all stakeholders on January 1, 2023, noted that, “as the company evolves business environment, the speed of change is increasing. driven by technology will never be slower. Obviously, this has profound implications for business.
“Therefore, we will implement more data-driven and research-driven initiatives, adopting AI and data practices for improved processes and rapid decision-making to promote an exceptional and immersive customer experience.
In fact, part of our emphasis this year is to significantly improve our operational excellence with improvements in the use of our technology.”
Similarly, he said, Leadway is committed to strengthening its risk management strategies and technical expertise to ensure that such risks are proactively identified, assessed and mitigated this year and for years to come.
Expressing optimism that the future holds immense opportunities for all of its businesses, given the huge government investment in public infrastructure and impending changes in the economy, he added that Leadway, as an organization, will continue to take advantage of these emerging opportunities and pursue its strategic objective. objective of being ‘the most dominant insurance company in revenue and profit market share, within the corporate and retail market segments in the country.
Tunde reiterated that the organization cannot achieve these towering goals without a firm commitment to delivering a consistent, world-class customer experience, while asking his team to become more customer-focused to improve Leadway’s customer experience significantly. positive at every touch point on your customer service value. string.
